Salted Nut Roll Make Good
My dad loved the Pearson’s Salted Nut Roll. And they did right by a customer with a complaint from 1952.
Guy’s name is David Bell. When he was 14, he bit into a Salted Nut Roll and discovered a twig. So he sends a letter to the Pearson Candy Company, hoping to score some free make goods. No response, but he saved a copy of the letter, which he recently found. So he scans/e-mails it to the company as a reminder. His replacement Salted Nut Roll arrived last week. A twig? Can you imagine the potential problems that could cause nowadays in our lawsuit-happy society? But he wasn’t looking for trouble, just his replacement candy bar. I think I’d have been so relieved that I’d have sent him two. DB